Privacy Policy
Last updated: April 12, 2025
Welcome to my website!
My name is Lana Langlois, and I am a ceramic artist. Like you, I care about the privacy of personal information. That’s why I’m committed to respecting the confidentiality of the personal data I collect when you visit my online shop or contact me.
1. Information Collection
I collect the following information when you place an order or use the contact form:
- First and last name
- Postal address
- Email address
- Phone number (optional)
- Payment details (encrypted and secured via WooCommerce and its payment partners)
Some data may also be collected automatically through cookies to enhance your experience on the site (see the « Cookies » section below).
2. How I Use Your Data
Your information allows me to:
- Prepare and ship your orders
- Contact you if needed regarding your order
- Reply to you when you reach out via the contact form
- Improve navigation on my site
I do not use your information for commercial purposes such as unsolicited newsletters. (I dislike spam as much as you do!)
3. Data Sharing
I do not sell or rent your data to third parties.
However, certain technical services (such as WooCommerce, payment, or shipping services) may access your data to ensure your order is processed properly.
4. Cookies
This site uses cookies to:
- Analyze site traffic
- Improve your browsing experience
You can choose to accept or refuse cookies in your browser settings.
5. Data Retention
Your data is kept only as long as necessary to manage our commercial relationship, unless otherwise required by law.
6. Your Rights
At any time, you may:
- Access the personal data I hold about you
- Request corrections or deletion of your data
- Withdraw your consent to the processing of your data
To exercise these rights, please contact me at: poterie@lanalanglois.com
7. Data Security
I take all reasonable measures to protect your information from loss, misuse, or unauthorized access.
8. Changes to This Policy
This privacy policy may be updated to reflect changes in legislation or on my site. I encourage you to check it regularly.
9. Contact
For any questions regarding this privacy policy or to exercise your rights, you can reach me at:
poterie@lanalanglois.com
A Word from the Artist
I do my very best to make your experience on my site simple and enjoyable, while respecting your privacy. Thank you for your trust!
Terms and Conditions
Last updated: April 12, 2025
1. Overview
This website is operated by Lana Langlois, ceramic artist.
When you make a purchase on my site, you agree to the terms and conditions outlined below.
2. Products
My pieces are handcrafted, one-of-a-kind creations. Each product is unique, and variations in color, texture, or finish are part of the charm of my work.
Photos and descriptions are as accurate as possible, but slight differences may exist between the screen and the actual piece.
3. Prices
Prices are listed in Canadian dollars (CAD).
As a small business, I do not charge taxes.
Shipping fees are calculated at checkout, before the final payment.
4. Orders
Confirming your order means you accept these terms and conditions.
You will receive an order confirmation by email after your payment is completed.
I reserve the right to cancel any order in case of payment issues or if the item has already been sold (since my creations are one-of-a-kind, they may sell quickly).
5. Payment
Payments are secure and processed through my trusted payment partners.
No banking information is stored on my site.
6. Shipping
Orders are carefully prepared and shipped as promptly as possible.
Delivery times may vary depending on the carrier and the destination. I do my best to keep you informed about the status of your order.
I am not responsible for delays or losses caused by the shipping carrier.
7. Returns and Exchanges
Due to the handmade and delicate nature of my creations, returns are only accepted in the case of a major defect or if there was an error with your order.
If you notice an issue, please contact me promptly at poterie@lanalanglois.com, and include photos of the item within 7 days of receiving your order.
I will handle your request with care and attention.
8. Intellectual Property
All content on this site (texts, images, creations) is the exclusive property of Lana Langlois.
Any reproduction or use without prior authorization is strictly prohibited.
9. Governing Law
These terms and conditions are governed by the laws of Québec, Canada.
10. Contact
For any questions regarding these terms, please contact me at:
poterie@lanalanglois.com
A Word from the Artist
I pour my heart into creating my pieces and running my shop. Thank you for your trust and for supporting my handmade work!
Legal Notice
Last updated: April 12, 2025
1. Site Publisher
This site is published by:
Lana Langlois, ceramic artist
2. Hosting
The site is hosted by:
Rapidenet
25 Boul. St-Joseph, Suite 101
Drummondville, QC J2C 4X1
Canada
3. Intellectual Property
All content on this site (texts, photographs, creations) is the exclusive property of Lana Langlois, unless otherwise stated.
Some graphic elements used in my designs may come from licensed resources from specialized platforms.
All handcrafted work, compositions, and creative execution are done by me.
Any reproduction or use without prior authorization is strictly prohibited.
4. Liability
I do my best to ensure that the information on this site is accurate and up to date. However, errors or omissions may occur.
The content of the site may be modified at any time without prior notice.
I cannot be held responsible for the use of the information found on this site.
5. External Links
This site may contain links to other websites. I am not responsible for the content of those external sites.
6. Personal Data Protection
I am committed to respecting the privacy of your personal data.
To learn more, please see my Privacy Policy.
7. Contact
For any questions about the site or its content, you can contact me at:
poterie@lanalanglois.com
A Word from the Artist
I pour my heart into making this site as welcoming and transparent as possible. Thank you for visiting and for your trust in my handmade work!